fitsollogo

PRIVACY POLICY

1. INTRODUCTION


This Privacy Policy ("Policy") governs the collection, usage, disclosure, and processing of personal information by Fitsol Supply Chain Solutions Private Limited ("Fitsol," "Company," "We," "Us," or "Our"), a company incorporated under the provisions of the Companies Act, 2013. The Company owns and operates the domain name https://fitsol.green , including its sub-domains, websites, platforms, tools, and related services (collectively referred to as the "Platform").

This Policy is issued in strict compliance with the provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the General Data Protection Regulation ("GDPR"), and the SOC 2 standards to ensure the highest level of data security and regulatory adherence. The provisions of this Policy shall be read in conjunction with the Platform’s Terms of Use and any other agreements executed between the user and Fitsol. In the event of any inconsistency between this Policy and the Terms of Use, the interpretation placed by Fitsol shall be final and binding.

By accessing and using the Platform, you ("User" or "You") acknowledge and consent to the collection, usage, disclosure, and processing of your personal information as set forth herein. If You provide personal information of any third party, You represent and warrant that:
a) The information provided is accurate and up to date;
b) The concerned individual has been informed of such disclosure;
c) The concerned individual has provided explicit consent for the usage of their information in accordance with this Policy.


2. SCOPE


This Privacy Policy shall apply to all individuals who access or utilize the Platform, submit personal data to Fitsol, or engage with the Company’s services. This document establishes the legal framework under which Fitsol processes and safeguards personal information in compliance with applicable laws and regulations.

This Policy specifically delineates:

a) The categories of personal information collected;
b) The purpose and legal basis for processing such data;
c) The circumstances under which such data may be shared;
d) The rights available to Users concerning their personal data;
e) The security measures implemented to protect personal data;
f) The process for Users to contact Fitsol regarding privacy concerns

3. CATEGORIES OF PERSONAL INFORMATION COLLECTED


Fitsol may collect and process the following categories of personal information:

a) Personal Identifiable Information: Name, email address, phone number, and residential or organizational address;

b) Location Data: Geographic details of organizations and associated assets, including shipment tracking data, wherein driver SIM locations shall be obtained with express consent every six (6) months;

c) Cookies & Tracking Data: Data acquired via cookies, tracking technologies, and analytics tools for performance optimization, security enhancement, and improved user experience.

d) Spend and Activity Data: Information provided by users and customer ERPs and other management systems;

e) Fitsol does not collect health data, biometric data, or information pertaining to minors.



4. METHODS OF DATA COLLECTION


The Company collects personal data through the following methods:

a) Direct User Submission: Information provided voluntarily during account registration, communication with Fitsol, or service utilization;
b) Automated Data Collection: Data retrieved via tracking technologies, cookies, analytics tools, and system logs;
c) Third-Party Data Integrations: Data obtained from authorized third-party service providers, including telecom service-based SIM tracking, with explicit user consent renewed every six (6) months.

5. LEGAL BASIS FOR PROCESSING


Fitsol shall process personal data strictly in accordance with the following legal bases:

a) User Consent: Express and informed consent obtained from the data subject;
b) Contractual Obligations: Processing necessary for the execution of contractual obligations; c) Legitimate Business Interest:
Processing essential for business operations, provided it does not infringe upon user rights;
d) Legal Compliance: Processing required to fulfill regulatory and legal mandates.

6. PURPOSE OF DATA PROCESSING


Fitsol processes personal information for the following purposes:

a) Account registration and user authentication;

b) Customer support and service communications;

c) Marketing and promotional activities;

d) Analytical assessments and performance tracking;

e) Compliance with statutory and regulatory obligations;

f) Continuous improvement and development of Platform features and services;

g) User experience enhancements.



7. DATA SHARING & CROSS-BORDER DATA TRANSFER


Fitsol does not engage in the sale or rental of personal data. However, the Company may disclose personal information to the following entities:

a) Analytics Providers: Google Analytics;
b) Advertising Platforms:Google Ads, Meta Ads, LinkedIn Ads;
c) Cloud Storage Providers: Amazon Web Services (AWS), Google Cloud Platform (GCP);
d) Operational Vendors: Firecrawl (data collection), United Logistics Interface Portal, Telenity (SIM tracking), Authbridge (driver onboarding);
e) Regulatory Authorities: Government agencies and courts as required under applicable laws.



8. USER RIGHTS & CONSENT MANAGEMENT


Users shall have the following rights concerning their personal data:

a) Right to Access: Request a copy of the personal data held by Fitsol;
b) Right to Rectification: Request correction of inaccurate or outdated information;
c) Right to Withdraw Consent: Withdraw prior consent granted for data processing;
d) Right to Deletion: Request permanent deletion of personal information from Fitsol’s records.

To exercise the aforementioned rights, Users may contact Fitsol via email at akshay.tandon@fitsol.green or manage privacy preferences through in-app settings.

9. DATA RETENTION & SECURITY MEASURES


a) Data Retention: Fitsol shall retain personal data for an indefinite period unless the data subject submits a valid request for deletion.


b) Security Measures:

  • Data encryption for secure storage and transmission;
  • Implementation of firewalls and intrusion detection systems to prevent unauthorized access;
  • Role-Based Access Control (RBAC) restricting data access to authorized personnel;
  • Compliance with SOC 2 standards to uphold stringent data protection protocols.


    • c) Data Breach Notification: In the event of a data breach, Fitsol shall promptly notify affected Users and relevant regulatory authorities in accordance with applicable laws.



    10. CHANGES TO THIS PRIVACY POLICY


    Fitsol reserves the exclusive right to amend, modify, or update this Privacy Policy at its sole discretion. Users shall be duly notified of any material changes via:

    a) Email notifications;
    b) Website banners;
    c) Periodic policy reviews as mandated by law.



    11. CONTACT INFORMATION


    For any privacy-related concerns, Users may reach out to:

    Akshay Tandon
    Co-founder, CTO, CISO, CDO
    Email: akshay.tandon@fitsol.green